Refund policy
🚛 Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
✅ Your item must be unused, unworn, and in its original condition
✅ It must be in the original packaging
✅ You must have proof of purchase
Returns are NOT accepted for:
❌ Sizing Issues – Please check our size guide before purchasing. Every item is made to order, so we cannot process size exchanges.
❌ Buyer’s Remorse / Change of Mind – Since each item is custom-made, we do not accept returns for change of mind.
❌ Minor Variations in Print & Color – Each shirt is printed individually, so slight differences in color, print placement, or brightness may occur. This is normal and not considered a defect.
👉 If you're unsure about sizing, check the size chart before purchasing!
To start a return, contact us at support@basicfellatees.com. If your return is accepted, we will send you a return shipping label and instructions.
⚠️ Items sent back without first requesting a return will not be accepted.
⚠️ Damaged, Defective, or Incorrect Items?
We stand by our products! If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@basicfellatees.com with:
📸 Photos of the issue
📦 Your order number
📝 A short description of the problem
Once verified, we’ll send a replacement ASAP at no cost to you.
💰 Refunds
Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days.
⚠️ Please note: Your bank or payment provider may take additional time to process the refund. If 15 business days have passed and you haven’t received it, contact us at support@basicfellatees.com.
🇪🇺 EU 14-Day Cooling-Off Period
If your order is shipped to the EU, you have the right to cancel or return your order within 14 days of receiving it, for any reason. The item must be unused, in its original packaging, and with proof of purchase. Contact us to start the process.